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Reminder Notice

MagicINFO 8 End of Support

Thank you for using our MagicINFO solution. As previously communicated, we would like to remind you that software maintenance for MagicINFO 8 has been discontinued.

The three-year maintenance period that was promised from its release in April 2020 has expired, with the final security patch delivered in October 2023.

Despite the MagicINFO 8 End of Support notifications, there have been security incidents involving customers who still possess the MagicINFO 8. In accordance with our obligation to provide service notifications, we are sharing you the following resolutions.

Please note that any security vulnerabilities and bugs occurring in MagicINFO 8 are now the responsibility of the customer.

Resolutions:

To continue receiving security updates and technical support, we offer the following options:

Upgrade to MagicINFO 9

Upgrade to MagicINFO 9

  • While this upgrade is available as a paid service, it offers enhanced security features and functionality that will provide greater value to your business. 

  • For secure operation, your system should always be maintained with the latest patches. 

  • The update patch can be downloaded from our official website. Get update.
OR

Migrate to VXT

Migrate to VXT

  • Migrating to VXT, another cloud native solution we have operated, can be a superb alternative to strengthen server infrastructure and security. 

  • VXT support Samsung LCD/LED signage, Business TV, Hospitality TV and even Android and Windows screens. So if you have to deal with multiple types of screens, VXT could be an excellent choice. 

  • VXT migration guide is available at:
VXT Transformer

Security Recommendations for MagicINFO 9

To ensure secure operation of MagicINFO 9, we strongly recommend implementing the following security measures:

Network Security

1. Implement HTTPS Protocol

  • Operating with HTTP can expose sensitive information to potential threats.
  • We strongly recommend configuring your system to use HTTPS to ensure encrypted data transmission.

2. Configure Network Firewalls

  • Configure network firewalls to allow only authorized traffic.
  • Close all unnecessary ports and selectively open only required ones.

Authentication & Access Control

1. Enable Multi-Factor Authentication (MFA)

  • To prevent unauthorized access due to credential theft, MFA functionality must be activated.
  • This is an essential component of account security.

2. Enforce Strong Password Policies

  • Mandate complex passwords and require periodic password changes.
  • Restrict password reuse.

3. Implement Access Control Management

  • Apply the principle of least privilege by granting users only the minimum permissions necessary.
  • Restrict administrator account usage to only when absolutely necessary.

System Protection

1. Maintain Current Software Versions

  • Always keep your software updated with the latest versions and security patches.
  • Apply security patches promptly upon release.

2. Install Antivirus Protection

  • Install trusted antivirus programs on your servers to protect against viruses and malware.
  • Perform regular full system scans.

3. Establish Security Update Schedule

  • Develop and adhere to a regular schedule for applying security patches.
  • Apply critical security updates immediately.

Data Protection & Monitoring

1. Establish Data Backup Procedures

  • Regularly back up critical data and document restoration procedures.
  • Periodically test your backup restoration process to ensure data recoverability.

2. Conduct Regular Security Assessments

  • Perform regular vulnerability scans to identify and address potential security risks.
  • Periodically review and update security policies and procedures.

If you have further questions, please contact to Samsung representative for your region or misupport@samsung.com