6 Ways to Keep Customers Engaged in Retail Stores

According to statistics compiled by recruiting site Zippia.com, engaged customers are more likely to make purchases and spend more. And research from Adobe indicates that customers who have an enjoyable and interactive experience in a store are more likely to remember and recommend that brand to others.

In-store signage is a key part of creating that engagement, according to trade journal Retail Insider. These eye-catching retail digital displays capture customers' attention with visually appealing content, delivering relevant information and creating engaging experiences, ultimately leading to increased customer satisfaction and sales.

Here are some of the benefits that retail digital signage has to offer:

Use Digital Signage for Product Demonstrations

Digital signage can be an effective tool for showcasing product demonstrations in a visually engaging and informative manner. Operators can display real-life scenarios that show how the product solves a problem or enhances the customer’s life by showing it in action. Content can also include positive customer testimonials or reviews.

Utilize Customer Feedback Systems

Retail digital signage can be used to capture customer feedback. Opportunities can include multiple-choice questions, rating scales, open-ended text fields, or even interactive surveys. Minimize the time customers need to spend providing feedback and offer incentives or discounts to encourage participation.

Display Real-Time Inventory

Integrating digital signage with the store’s inventory management system allows for real-time updates and accurate information to be displayed on the signage. Product location information can be displayed on the signage, making it more convenient for customers to find the products they seek. If the store should be out of a particular product, displaying information about a nearby store where that product is in stock can help salvage a sale.

Provide Directions

Wayfinding digital displays can provide interactive maps, clear directions, and visual cues to guide shoppers to their desired locations within the mall or store. That reduces confusion, saves time, and enhances the overall customer experience. Highlighting popular or lesser-known areas of the center can direct customers to areas they might not have otherwise discovered, increasing foot traffic and driving sales. 

Use Digital Signage for Promotions

Digital signage can be a powerful tool for promoting products, offers, and events in retail stores. Screens can display ongoing promotions using high-quality images, vibrant colors, eye-catching graphics, and full motion video complete with audio. Digital signage also makes it easy to run comparison tests of different content to see if one is more effective.

Conclusion

Digital signage provides a versatile and interactive platform that captures customers' attention, keeps them engaged, and ultimately helps drive sales. If you’re not already deploying a digital signage network in your retail store, now is the perfect time to do so. The Samsung VXT cloud-based digital signage solution makes it easy.