Samsung VXT Privacy Policy

Samsung VXT Privacy Policy

Effective: October 25, 2024 

Samsung Electronics Co., Ltd. (“Samsung”) knows how important privacy is to its customers and their employees and partners, and we strive to be clear about how we collect, use, disclose, transfer and store your information. This Privacy Policy provides an overview of our information practices with respect to personal information collected through Samsung VXT (the "Business Services").  

This Privacy Policy may be updated periodically to reflect changes in our personal information practices with respect to the Business Services or changes in the applicable law. We will indicate at the top of this Privacy Policy when it was most recently updated. If we update the Privacy Policy, we will let you know in advance about changes we consider to be material by placing a notice on the Business Services or by emailing you, where appropriate.

What information do we collect about you?

We may collect various types of personal information in connection with the Business Services.

For example:

• We will collect personal information that you provide, such as payment information (including purchased product name and quantity), user coupon or gift card number, information stored in or associated with your Samsung Account (including your Samsung Account store ID, username, email address, phone number, country code, company name and GUID), or Information collected in Service Provider after you enter it directly on the pages of Newsletter, Sales Inquiries, etc. (including your name, email, company name, phone number, industry, role, country, state, message field, opt-in and product interest).

• We will also collect data about your use of Business Services, such as information about products and services you purchase, obtain, or consider, clickstream data, your interactions with the Business Services (such as the web pages you visit, search terms, and the apps, services and features you use, download, or purchase), and dates and times of use of the Business Services.
• We may obtain certain information about you from publicly or commercially-available sources and from third parties who perform services for us. We also may obtain other information about you, your devices, and your use of the Services, in ways we describe at the time we collect the information or otherwise with your consent.

Through the Business Services, we collect personal information about your online activities on websites and connected devices over time and across third-party websites, devices, apps and other online features and services. We may use third-party analytics services on the Business Services, such as those of Google Analytics. The service providers that administer these analytics services help us to analyze your use of the Business Services and improve the Business Services. The information we obtain may be disclosed to or collected directly by these providers and other relevant third parties who use the information, for example, to evaluate use of the Business Services, help administer the Business Services and diagnose technical issues. To learn more about Google Analytics, please visit http://www.google.com/analytics/learn/privacy.html and https://www.google.com/policies/privacy/partners/.

How do we use your information?

We may use information we collect for the following purposes: 

• to provide products and services that you (or your employer) requested and to register or authenticate you or your device;
• to register or authenticate you in order to prevent any kind of fraudulent use ;
• to respond to your questions or requests for information;
• to offer better and more customized products and services that take into account your company’s purchasing history and service record and other relevant information;
• subject to your separate consent where required by applicable law, to inform you about new products and services;
• for assessment and analysis of our market, customers, products, and services (including asking you for your opinions on our products and services and carrying out customer surveys);
• to understand the way companies use the Business Services so that we can improve them and develop new products and services; 
• to provide maintenance services and to maintain a sufficient level of security on the Business Services;
• to protect the rights, property, or safety of Samsung, or any of our respective affiliates, business partners, employees or customers, for example, in legal proceedings, internal investigations and investigations by competent authorities;
• otherwise with your separate consent where required by applicable law or as described to at the time your information is collected.

To whom do we disclose your information?

We will disclose your information internally within our business and the following entities, but only for the above purposes.

• Samsung affiliates;
• third parties when necessary to provide you with requested products and services.  For example, we may disclose your payment data to financial institutions as appropriate to process transactions that you have requested;
• companies that provide services for or on behalf of us, such as companies that help us with the billing process;
• other parties: (i) to comply with the law or respond to compulsory legal process (such as a search warrant or other court order); (ii) to verify or enforce compliance with the policies governing our Business Services; (iii) to protect the rights, property, or safety of Samsung, or any of our respective affiliates, business partners, or customers; (iv) as part of a merger or transfer, or in the event of a bankruptcy;
• with other third parties when you consent to or request such sharing. 

Submissions that you make to public areas of a website, mobile application, or other online service, such as bulletin boards may be viewable to other users of the Business Services. We do not control, and are not responsible for, how other users of the Business Services may use this information. For example, personal information that you submit in public areas could be collected and used by others to send you unsolicited messages or for other purposes.

What do we do to keep your information secure?

We have put in place reasonable physical and technical measures to safeguard the information we collect in connection with the Business Services. However, please note that although we take reasonable steps to protect your information, no website, Internet transmission, computer system or wireless connection is completely secure.  

Where do we transfer your information?

Your use or participation in the Business Services may involve transfer, storage and processing of your information outside of your country of residence, consistent with this policy.  Please note that the data protection and other laws of countries to which your information may be transferred might not be as comprehensive as those in your country.  We will take appropriate measures, in compliance with applicable law, to ensure that your personal information remains protected.   

What are your rights?

Your personal information belongs to you. You can ask us to provide details about what we’ve collected, and you can ask us to delete it or correct any inaccuracies. You can also ask us to restrict or limit processing, sharing, or transfer of your personal information, as well as to provide to you your personal information that we’ve collected so you can use it for your own purposes. To exercise your rights, please contact us by the methods outlined in the Contact Us section of this Privacy Policy. 

However, requesting the deletion of your personal information may also result in a loss of access to the Business Services. 

If you request deletion of personal information, you acknowledge that you may not be able to access or use the Business Services and that residual personal information may continue to reside in Samsung's records and archives for some time in compliance with applicable law, but Samsung will not use that information for commercial purposes. You understand that, despite your request for deletion, Samsung reserves the right to keep your personal information, or a relevant part of it, in line with our data retention policy and applicable laws, if Samsung has suspended, limited, or terminated your access to the website for violating the Samsung Terms of Use or any other applicable Samsung policy or applicable law, when necessary to protect the rights, property, or safety of Samsung, or any of our respective affiliates, business partners, employees or customers.

How long do we keep your information?

We take reasonable steps to ensure that we retain information about you only for so long as is necessary for the purpose for which it was collected, or as required under applicable law. 

Third-Party Links and Products on Our Services

Our Business Services may link to third-party websites and services that are outside our control. We are not responsible for the security or privacy of any information collected by websites or other services. You should exercise caution, and review the privacy statements applicable to the third-party websites and services you use.  

Cookies, Beacons and Similar Technologies 

We, as well as certain third parties that provide content, advertising, or other functionality on our Business Services, may use cookies, beacons, and other technologies in certain areas of our Business Services. 

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

1. Strictly necessary cookies. These cookies are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
2. Analytical or performance cookies. These allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
3. Functionality cookies. These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
4. Advertising / Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. 
5. Third party cookies. Our Services may also display content from a third party website or service, which may result in cookies from third parties being stored on your device. You can manage your preferences for these third parties in the same way as for Samsung cookies. Please see below for more details on how to manage your preferences. We do not control the storage and use of these cookies by these third parties, and you should refer to the privacy policies of the relevant third parties for more information. For more information on other service providers, please contact us by visiting our Privacy Support Page at https://www.samsung.com/request-desk. This type of cookie is automatically disabled and can be configured to your particular preferences.

Other Local Storage

We, along with certain third parties, may use other kinds of local storage technologies, such as Local Shared Objects (also referred to as “Flash cookies”) and HTML5 local storage, in connection with our Business Services. These technologies are similar to the cookies discussed above in that they are stored on your device and can be used to store certain information about your activities and preferences. However, these technologies may make use of different parts of your device from standard cookies, and so you might not be able to control them using standard browser tools and settings. For information about disabling or deleting information contained in Flash cookies, please click here.

Beacons

We, along with certain third parties, also may use technologies called beacons (or “pixels”) that communicate information from your device to a server. Beacons can be embedded in online content, videos, and emails, and can allow a server to read certain types of information from your device, know when you have viewed particular content or a particular email message, determine the time and date on which you viewed the beacon, and the IP address of your device. We and certain third parties use beacons for a variety of purposes, including to analyze the use of our Business Services and (in conjunction with cookies) to provide content and ads that are more relevant to you. 

By accessing and using our Business Services, you consent to the storage of cookies, other local storage technologies, beacons and other information on your devices.  You also consent to the access of such cookies, local storage technologies, beacons and information by us and by the third parties mentioned above.  

Contact

If you have any questions regarding this policy, please contact us at: 

vxtportal@samsung.com

Data Controller

Samsung Electronics Co., Ltd.

129, Samsung-ro, Yeongtong-gu,

Suwon-si, Gyeonggi-do 16677, Republic of Korea

Samsung Electronics has offices across the world, so we can ensure that your request or query will be handled by the data protection team based in your region.

The easiest way to contact us is through our Privacy Support Page at https://www.samsung.com/request-desk.