How To Minimize On-Site Dispatch With VXT

The Hidden Costs of On-Site Dispatch

The on-site digital signage maintenance costs go far beyond the visible price tag. Other issues that can contribute to out-of-control expenses include: 

Downtime & Lost Revenue 

A screen malfunction can bring messaging and promotions to a standstill, disrupting customer communication and causing potential revenue loss. 

Labor & Travel Expenses 

Site visits involve fuel expenses, vehicle maintenance, and hours spent in transit instead of resolving issues. These labor and travel costs quickly scale across large or widely distributed networks.

Customer Experience Risks 

Screen downtime can also negatively affect customer experience—visitors may miss essential information, promotional offers, or even directions, leading to confusion or frustration that can reduce customer satisfaction and trust. 

VXT’s Remote Management Approach

Managing a network from a central location is easy with Samsung VXT. Capabilities include:

1. Remote control

With Samsung VXT, administrators can remotely view the screen’s current playback in real time through live streaming. This allows them to monitor performance, confirm content display, and verify from anywhere that the network is running smoothly. They can also check device status remotely and take corrective actions without needing to be on-site.

2. Device Security

Samsung VXT supports a range of security features, including USB, WiFi, Bluetooth, network, and remote controller locks. These protections are designed to prevent unauthorized access or tampering, especially in public or open environments. By locking down key access points, VXT helps ensure your digital signage remains secure and under your control.

3. Early Warning 

Samsung VXT features an early warning system that sends proactive alerts for potential issues within the signage network. This helps prevent minor LCD display problems from escalating into major outages, ensuring continuous and reliable screen performance. For example, a quick-service restaurant using digital menu boards received an alert about a potential overheating issue in one of its displays. Thanks to the early warning system, the team was able to address the problem before it caused a full screen failure—avoiding costly downtime during peak meal hours and ensuring customers continued to see updated menus without interruption.

Practical Tips for Minimizing On-Site Visits

Here are some tips for minimizing on-site visits, saving time and money:

Configure Early Warning Alerts 

Set the system to send notifications for Early Warning alerts, allowing issues to be addressed in advance, before they become major problems.

Leverage Remote Control 

Use VXT’s Remote Control features to check the status of screens remotely and view the content being displayed in real time, responding and making changes if necessary .

Train Staff 

Provide local staff with basic troubleshooting training so they can resolve minor issues independently, reducing the need for technician dispatch.

Benefits of Reduced Dispatch

Reducing on-site dispatch in a digital signage network delivers several key benefits that enhance both efficiency and performance, including:

Lower Operational Costs 

By minimizing the need for in-person fixes, businesses can significantly lower operational costs related to travel, labor, and equipment.

Greater Uptime 

Proactive remote monitoring ensures greater uptime, keeping screens functional and messaging uninterrupted. 

Improved Customer Experience 

Consistent messaging improves the overall customer experience, helping to build trust and drive engagement through reliable communication.

Scalability 

Remote management enables seamless scalability without overburdening field technicians, making it easier to grow while maintaining high performance.

Samsung VXT’s remote capabilities enable technicians to diagnose and resolve issues without needing to be physically present, allowing for faster response times and more efficient use of resources. By minimizing the need for on-site interventions, VXT helps organizations maintain operations with less disruption and lower overall maintenance costs.

See our Features page to learn more about how the Samsung VXT cloud-based digital signage solution can help manage the digital signage needs of a wide variety of industries. Choose the pricing plan that’s best for you, and click here to get started with Samsung VXT.